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last updated — july 2026You have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@stepprs.uk.
If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at info@stepprs.uk.
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item — so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
We will notify you once we've received and inspected your return, and let you know if the refund was approved.
If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@stepprs.uk.
Email us and a real person will get back to you — we're happy to help with anything above.